Frequently Asked Questions
Everything you need to know about our botanical beauty essentials.
Are Botanique Paris products cruelty-free?
Yes, all our products are 100% cruelty-free. We never test on animals, nor do we work with suppliers who do. We are committed to ethical beauty standards.
How long does shipping take within Europe?
Standard shipping within Europe typically takes 3 to 5 business days. You will receive a tracking number via email as soon as your order leaves our Parisian warehouse.
Can I return a product if it's not right for my skin?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your ingredients organic?
We prioritize natural and organic ingredients sourced from sustainable farms. Each product description features a full list of ingredients and their organic certifications where applicable.
Do you offer international shipping outside the EU?
Yes, we ship worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.